كورس مهندس الاستقبال

About This Course

The role of a Service Advisor is one of the most essential positions in the After-Sales sector at automotive service centers. It is the customer’s first point of contact and is responsible for communication, job card creation, technical assessment, and follow-up until final delivery. Due to the lack of specialized training in the Egyptian market, Rally Motors Academy offers the REC Course for the first time, based on the Japanese (Toyota) and German (Volkswagen) methodologies, with hands-on training across our three service centers Theoretical Module Introduction to the service system and the responsibilities of a Service Advisor. Effective communication skills and customer interaction. Understanding customer types and human behavior. Time management and teamwork skills. Writing reports, job cards, and technical communication. Identifying vehicle data (VIN – Specifications). Periodic maintenance according to manufacturer guidelines. Types of lubricants and technical specifications. Common customer-reported faults and how to translate them into technical descriptions. Practical Module Full real-life training inside our three service centers. Handling customer reception, opening job cards, follow-up, and final delivery. Applying technical procedures related to exhaust systems, engines, and vehicle components. Following workflow inside the workshop and understanding the connection between departments. Target Audience Mechanical and electrical engineers. Engineering graduates from all specialties. Front-desk service staff and customer-service teams. Anyone interested in automotive service and working inside service centers.